Marin Drive-In FAQs

Where is the venue located?
The performance will be held at the Fairgrounds and Lagoon Park at Marin Center, 10 Avenue of the Flags, San Rafael, California. 

 

What can I expect to see at the Fairground Lot vs. the Lagoon Park?

Cars in the Fairground Lot will see the stage where singers will perform live. In addition on the sides of the stage there will be video screens, allowing ticket holders to see the action up close.

Cars in the Lagoon Park will watch the performance simulcast onto a large video screen, just like a drive-in movie.


How do I get to the venue?

It is very easy to get to the Marin Center! It is just about 10 minutes over the Golden Gate Bridge and just a couple of exits up 101 after coming over the Richmond Bridge from the East Bay. Either input Marin Center, 10 Avenue of the Flags, San Rafael, California into your Google Maps or your GPS of choice or visit https://www.marincounty.org/depts/cu/directions

 

Can I purchase my ticket at the door?
For health and  safety reasons, tickets must be purchased in advance on sfopera.com or by phone with the Box Office at (415) 864-3330. No sales will be allowed at the venue. Sales close 3 hours before the performance.

 

Can I select my own parking space?
There are no assigned parking spaces and all parking is first come, first served. Patrons cannot choose their space(s) and will be directed to spaces by parking attendants. Staff will do their best to accommodate all vehicles. For sightline reasons, taller vehicles such as SUVs will be parked towards the rear of the venue so as not to block the views of smaller cars.

 

Can I hold a spot for my friend?
Due to the nature of the venue, ticket holders cannot hold parking spots for friends.

 

If you purchased an ADA Parking ticket, designated spaces are positioned close to the restroom facilities in both the Fairgrounds: Live Opera Lot and the Lagoon Park: Simulcast Lot. Please show your ADA Wheelchair ticket to a staff member so they may direct you to the appropriate space. Please note you cannot get out of your vehicle except to use the restroom, which will be ADA compliant.

 

Are there vehicle occupancy rules?
Each vehicle may only be occupied by members of the same household who have already been in close contact with each other. Pods or social bubbles are not permitted in the same vehicle under current safety protocols.

 

Are late arrivals permitted?
In order to ensure all patrons have an enjoyable experience, please be sure to arrive early. Unfortunately, due to the nature of the show and venue, any late arrivals will not be permitted into the event.

 

 

Note, Marin Center strictly enforces a zero tolerance for those not complying with the above health and safety procedures. Guests who cannot or will not comply will be asked to leave the premises and no refunds will be given. Please follow social distance requirements at all times, including at restrooms. 

 

What precautions has San Francisco Opera put in place to protect Company members and ensure the health and safety of all?


San Francisco Opera has developed a comprehensive COVID-19 protocol for the return to live performance, developed and reviewed by a medical advisory team from UCSF, and approved by the Marin County Health Officer. All Company members undergo a daily health screening, practice good hygiene, and maintain proper distancing. Company members are required to wear face coverings except during approved activities such as singing or playing a wind instrument in approved, controlled conditions. Regular COVID-19 testing is provided for Company members working at the performance site and other essential positions.


Do I need to wear a mask? 

Yes, anyone over the age of 2 will need to wear a mask at all times when not inside your vehicle. Masks with exhalation valves are not permitted. This applies when speaking to staff,  visiting the restroom, or leaving the footprint of your vehicle for any reason. The mask requirement is in compliance with Marin Department of Public Health protocols that can be viewed here: https://coronavirus.marinhhs.org/masks.

 

Can I use my headlights?

Car headlights must be turned off during the performance. Prior to arrival, please locate how to manually turn car headlights off.


Are supertitles available?

https://www.sfopera.com/supertitles
These performances feature the ability to view the supertitles directly from your internet-connected smartphone or iPad by navigating to this link.

Android and iOS users
Tap the screen and flip over to landscape mode for optimal viewing.  (desktop users will see: "Click on text to go full-screen.")
Once the performance starts your screen will also start automatically.
For additional tips and troubleshooting, click here.
 

How will I hear the audio? 

Audio will be broadcast through FM stereo sound that is tuned directly through your car's FM stereo. Turn your key to accessory mode to keep your stereo on. If you don't have an FM stereo, please bring a portable radio; there will also be  limited numbers of portable radios available to borrow at the event; ID deposit required. Please note that you will not be able to listen using a streaming radio app; it must be an actual FM transmission.

 

What if my car battery dies?

In the rare instance that your battery dies, we will have jumper cables to get you on your way. 

 

When can I enter the venue?

Cars are allowed to enter starting 90 minutes prior to the performance time. 

 

Which lot am I in?

Refer to your ticket, which will indicate whether you are in the Fairgrounds (live opera) or Lagoon Park (simulcast) lot. Staff and signage will direct you to the correct lot.

 

How long are the performances?

The Barber of Seville is 90 minutes long with no intermission and The Adlers: Live at the Drive-In  is 70 minutes long with no intermission.

 

Why are there no intermissions?

Intermissions may increase direct contact between our guests. To keep everyone as safe as possible, we've opted to not have intermissions.

 

Are there restrooms? 

There are restrooms available on site. When patrons exit their vehicles to use the restroom facilities, they must wear a mask at all times and adhere to protocols laid out by the venue, e.g., one person at a time in the restroom, 6' apart in lines, etc. Restroom facilities will be regularly cleaned and sanitized. 

 

Are there concessions? 

Ticket holders may bring their own food to enjoy in their car with the windows up. NEW! We’ve partnered with Burke & Black for delicious food and drink offerings. At-home delivery of elegant cheese boards starts at $25, and other options are available. Also available for pick-up at two locations. Order nowMore Info.

 

Can I sit in the back of my car with the trunk open? 

No, you must stay within your car.

 

Can I bring chairs and sit outside of my car? 

No, you must stay inside your car. Cars are spaced to provide recommended social distancing between the cars.

 

Are there any restrictions on the the type of vehicle? 

Motorcycles and convertibles are not allowed.

 

I can’t attend my performance. What are my options? 

Call the Box Office to exchange your tickets into another performance in the Fairgrounds lot for $25 per ticket or $5 per ticket for the Lagoon Park lot. Exchanges can be made up to 24 hours before the performance. All exchanges are subject to availability and any price differential applies. Exchanges within 24 hours of the performance are not allowed. If you are unable to exchange your tickets, call the Box Office at (415) 864-3330 at least three hours before the performance to return tickets for a tax-deductible donation.

 

Will the performance take place if it is raining?

Marin Center Drive-In performances will go on as scheduled rain or shine, unless there are weather conditions that require us to cancel performances. 


We will be sure to communicate any changes to ticket holders as far in advance as possible. We recommend ticket holders check to make sure we have the correct phone numbers on file should we need to communicate about a cancellation.  


Ticket funds for any performance that is canceled due to weather will be held on your account for a future show of your choice. You can request a refund for canceled performances by calling the San Francisco Opera Box Office at (415) 864-3330.

 

I lost my ticket. Whom can I call?

Please call the San Francisco Opera Box Office at (415) 864-3330 Monday, 10am–5pm; Tuesday-Saturday, 10am–6pm, or speak to a San Francisco Opera staff member on site at the event. 


Can I pick up my tickets at Will Call?

Unfortunately no. For health and safety reasons, all tickets for performances at the Marin Center Drive-in are available as print-at-home tickets only. Your tickets and printing instructions will be emailed in a PDF attachment separate from your confirmation email within 10 minutes of your purchase. You can also show the barcode on the print-at-home PDF ticket on your phone if your screen is set to full brightness. San Francisco Opera Ushers will scan your tickets through your car window.

 

Can I leave the venue and come back?

No, there is no re-entry allowed.

 

Can I smoke?

The Marin Center is a non-smoking  venue. We kindly ask you to refrain from smoking.

 

Can I bring my dog?

Unfortunately, non-service animals are not permitted in the Fairgrounds: Live Opera Lot and the Lagoon Park: Simulcast Lot during performance times

 

Will there be first aid on site?
Yes, there will be first aid services in case of emergency.

 

Can I record the performance?
No, just like an opera at the War Memorial Opera House, we ask that you do not film or record the performance or take flash photography. And just like the Opera House, drones are not permitted.

 

Can I go backstage to get the artists’ autograph  after the performance?

For health and safety reasons, this is sadly not possible.
 
Have additional questions?
Please email us at [email protected] or call our Box Office at (415) 864-3330 Monday, 10am–5pm and Tuesday–Saturday, 10am–6pm, and we will happily answer your questions.