We are thrilled to welcome you back to the War Memorial Opera House for the 2021–22 Season! The health and safety of our patrons, employees, and artists are our top priorities. We want to make the transition back to live performances at the Opera House as safe and comfortable as possible. With that in mind, our visitor guidelines have temporarily changed.
Based on the latest medical advice and patron feedback, as of July 28, 2021, San Francisco Opera will require all patrons over the age of 12 to show proof of vaccination to attend performances at the War Memorial Opera House and the Diane B. Wilsey Center for Opera.
Thank you for your patience and understanding.
SEATING & TICKETING
WHY ARE MY USUAL SUBSCRIPTION SEATS NOT GUARANTEED THIS SEASON?
As we navigate the return to grand opera with health and safety protocols this year, we have made some temporary changes to our subscriptions for this season only. Please rest assured that for our centennial season in 2022–23, we will return to our normal subscription practices, and your 2019–20 Season series and seats will be held for you.
Even though California has opened, specific protocols and best practices around seating are still emerging. For that reason, we are staying flexible in assigning specific seats until closer to the performance to ensure that we are giving you the very best seating options.
The Box Office will make every effort to seat renewing subscribers as close to their 2019–20 Season subscription seating location as possible.
WHEN WILL I KNOW WHERE I AM SITTING FOR EACH PERFORMANCE?
Seating will be assigned approximately three weeks prior to the opening of each production. For example, seating for Tosca will start the beginning of August. Full Season Subscribers will be seated first, followed by Mini Season Subscribers. Patrons who purchase individual tickets will be seated after subscribers. Once seating has been assigned, patrons will receive their tickets via email to the address in their account.
WILL I BE SEATED NEXT TO OTHER PEOPLE?
Yes. All patrons will be vaccinated and wearing masks, making it safe for patrons to sit next to one another.
HOW WILL I RECEIVE MY TICKETS?
Tickets for the 2021–22 Season will be delivered digitally and will be sent to patrons via email once seating assignments have been determined (approximately one week before each performance). Patrons may print their tickets at home or download them onto a smartphone to have scanned at the door.
WHAT IS YOUR REFUND POLICY?
If you have to miss a performance due to the following reasons related to COVID, please call the Box Office at least two hours before your performance, and they will work with you to exchange your tickets into another performance or arrange for a refund. Otherwise, all ticket sales are final and there are no refunds. If San Francisco Opera has to cancel a performance for any reason, we will offer full refunds.
• You or someone in your group has tested positive for COVID-19 during the 14-day period preceding the performance.
• You or someone in your group is not feeling well and exhibiting symptoms consistent with COVID-19.
• You or someone in your group feel you represent a serious transmission risk for reason such as you are caring for someone who has COVID-19.
WHAT IS YOUR EXCHANGE POLICY?
Exchanges can be made up to 2 hours before the performance by calling the Box Office at (415) 864-3330. All exchanges are subject to availability and any price differential may apply when exchanging into alternate dates. Exchanges within 2 hours of the performance are not allowed. If you are unable to exchange your tickets within two hours of the performance, call the Box Office at (415) 864-3330 before the performance begins to return tickets for a tax-deductible donation.
WILL I RECEIVE MY SUBSCRIPTION SEATS FOR THE 2022–23 CENTENNIAL SEASON?
Please rest assured that for our centennial season in 2022–23, we will return to our normal subscription practices. You will receive a renewal package for the same series and seats that you held in the 2019–20 Season. (Please note, that due to the seat replacement project, a small number of seats have been removed or adjusted. For those patrons affected, the Box Office will work with you to find new seats very close to your original seats.)
WHO CAN I TALK TO IF I HAVE MORE QUESTIONS ABOUT MY TICKETS, SUBSCRIPTION, AND/OR DONATION?
Our dedicated Box Office team is available to assist patrons by phone at (415) 864-3330, Monday 10am–5pm and Tuesday–Saturday 10am–6pm. You may also email [email protected]. To donate by phone, call (415) 565-3212.
CAN I BUY TICKETS AT THE BOX OFFICE WINDOW?
At this time, the Box Office windows are still closed. To order tickets, please visit sfopera.com or call the Box Office at (415) 864-3330, Monday 10am–5pm and Tuesday–Saturday 10am–6pm.
WILL THERE BE A RUSH TICKET PROGRAM THIS SEASON?
We intend to offer rush tickets and will share more information soon.
WILL THERE BE BRAVO! TIX THIS SEASON?
We intend to offer BRAVO! Tix and will share more information soon.
WILL THERE BE STANDING ROOM TICKETS THIS SEASON?
At this time, for health and safety reasons, we will not sell standing room tickets for Tosca. Please check back later for updates about upcoming performances.
VISITOR GUIDELINES – HEALTH AND SAFETY
WHAT IS SAN FRANCISCO OPERA DOING TO ADDRESS HEALTH & SAFETY CONCERNS AROUND COVID-19?
San Francisco Opera’s highest priority is keeping its audience members, employees, and artists safe. The protocols have been devised in close collaboration with UCSF doctors, headed by epidemiologist Dr. George Rutherford. Adjustments will be made to our visitor guidelines as we continue to work with our UCSF medical team. Please continue to check this page and sfopera.com/safety for updates.
• War Memorial Opera House ventilation systems have been evaluated and are operating within current ASHRAE COVID-19 recommendations, including MERV-13 or better filters, and increased outside air.
• Facilities will be cleaned daily, and we have hired additional cleaning staff. High-touch surfaces will be sanitized between performances.
• There will be multiple hand sanitizer stations positioned on each level of the Opera House.
• All of our front-of-house and backstage employees will follow rigorous safety protocols and will also be required to show proof of vaccination to come to work. All front-of-house staff will wear masks to keep patrons and themselves safe.
• Patrons will be required to wear masks, unless actively eating or drinking.
• Patrons will need to purchase tickets in advance of the performance. During the performance, patrons need to remain in their assigned seats and not move to other seats.
• At time of purchase, audience members will attest that all members of their group ages 12 and older will be vaccinated (defined as two weeks after your final shot).
• Upon entry to the Opera House, patrons will need to show proof of full vaccination (defined as two weeks after your final shot). Patrons can show either paper or electronic documentation (including photo of card).
• Audience members who fail to follow the front-of-house safety protocols or who are unable to show proof of vaccination will be asked to leave the performance venue.
DO I NEED TO SHOW PROOF OF VACCINATION OR A NEGATIVE COVID-19 TEST TO ENTER THE WAR MEMORIAL OPERA HOUSE?
To keep everyone as safe as possible for our initial return to the Opera House, including all performances of Tosca, we require all audience members ages 12 and up show proof of vaccination (defined as two weeks after your final shot). Patrons can show either paper or electronic documentation (including photo of card). Proof of a negative test will only be accepted for children under the age of 12 (PCR test taken within 72 hours before the event or an antigen test taken within one day of the performance). Please note the operas we’re presenting this season are most appropriate for children ages 12 and up. If you choose to bring a child under the age of 12 to a performance, please call the Box Office at (415) 864-3330 to arrange for special seating.
HOW DO PATRONS PRESENT PROOF OF VACCINATION DOCUMENTATION?
Patrons must bring an electronic, photo, or paper copy of a relevant COVID-19 vaccination. Vaccination documentation must be a copy of the CDC card issued or a record of vaccination directly from the healthcare provider who administered the vaccine showing the vaccine was administered at least two weeks (14 days) prior to the scheduled performance.
DO I NEED TO WEAR A MASK?
To keep everyone as safe as possible for our initial return to the Opera House, including all performances of Tosca, we are requiring all patrons to wear a mask, unless actively eating or drinking.
Gaiters, bandanas, scarves, balaclavas, and masks with a valve are not permitted. San Francisco Opera usher staff will have masks available for audience members as needed. We appreciate your understanding as we work to keep everyone in the Opera House as safe as possible during this transition back.
WHY ARE YOU REQUIRING PROOF OF VACCINATION FOR ALL PATRONS AGES 12 AND UP, AS WELL AS MASKS WHEN IT IS NON-COMPULSORY?
San Francisco Opera’s highest priority is keeping its audience members, employees and artists safe. The protocols for our return to the stage have been developed and evaluated in close collaboration with the team of doctors from UCSF, headed by Dr. George Rutherford, that we have been working with throughout the pandemic. These measures have been devised to ensure an opening that is as safe as possible and allow for maximum flexibility going forward. Responses to audience surveys have indicated that this direction is one our patrons will be most comfortable with; for many of them, attending a live performance at the Opera House will be their first large group event since the shutdown.
AT THE OPERA HOUSE
WILL THERE BE PRE-OPERA TALKS THIS SEASON?
We are working on a plan to provide pre-opera talks this season. More information will be coming soon.
WILL THERE BE INTERMISSIONS?
Yes! Each performance will have at least one intermission.
WILL THERE BE PHYSICAL PROGRAM BOOKS THIS SEASON?
For all performances, attendees will have access to a digital program book for safety reasons. We hope to offer physical program books for performances in summer 2022.
WILL COAT CHECK BE OPEN?
Yes, coat check will be open on the North side. Please note that large bags will not be permitted into the venue.
WILL CONCESSIONS BE AVAILABLE?
We are working closely with the War Memorial Opera House and our concessions vendor, Global Gourmet, to offer concessions to patrons. We hope to be able to offer limited food and beverage service for Tosca, as Global Gourmet works its way to full service for subsequent performances. Please check back later this summer for updates.
WILL THE RESTAURANTS BE OPEN?
We are working closely with the War Memorial Opera House and Global Gourmet to determine when the restaurants will be open. Please check back later this summer for updates.
WILL THE LITTLEFIELD LOUNGE BE OPEN?
We are working closely with the War Memorial Opera House and Global Gourmet to open the Jeannik Méquet Littlefield Intermezzo Lounge safely starting August 21. We will be requiring reservations during this transitional period to ensure a safe capacity and will be in touch with those donors who have access to the lounge later this summer to share details on reservations.
WILL YOU STILL OFFER HEARING DEVICES?
Yes, assistive listening devices are available for hearing-impaired patrons at the North Lobby coat check. ID deposit is required.
CAN I RENT OPERA GLASSES?
At this time, we are no longer offering rentals of opera glasses. Patrons may purchase a pair of inexpensive glasses at the Opera Shop.
WILL THE OPERA SHOP BE OPEN?
Yes, the Opera Shop will be open during all performances. You can also purchase items online at shop.sfopera.com.
WHY ARE ONLY THREE OPERAS SCHEDULED FOR THE FALL AND TWO FOR THE SUMMER?
Working with our medical advisors and in order to provide the greatest possible resiliency to reopening the Opera House, we have determined that having one opera at a time this fall, rather than playing in repertory, and building to two operas in repertory next spring, will allow us the greatest chance of realizing performances amidst changing protocols. This schedule will ensure that we can create a safe environment for our artists, crews, and audience members, and adapt quickly to changes in this transitional year. We intend to return to a more traditional performance schedule for the 2022–23 Season.
WILL OPERA IN THE PARK RETURN THIS SEASON?
Opera in the Park is not currently scheduled during the 2021–22 Season. We intend for this event to return for the 2022–23 Season. However, in partnership with the San Francisco Giants, Opera at the Ballpark returns to Oracle Park on September 10, 2021 at 7pm with a simulcast of Live and In Concert: The Homecoming. Information about how to register for this free event will be announced later in the summer.