Ticket Policy

Thanks for taking the time to learn about our ticket policies. Our policies are here to make sure you have the most enjoyable experience possible at San Francisco Opera. 


If you have any questions or concerns, please don’t hesitate to call our Box Office at (415) 864-3330 or drop us a line at [email protected]. You can also refer to our FAQs for more details.

 

Information regarding ticketing policies for the cancelled Summer 2020, Fall 2020, and Spring 2021 Seasons can be found here.

  • Refunds
    Cast, programs, prices, and schedules are subject to change. If you can’t use your tickets, please consider exchanging, donating, or giving them to friends and family.

     

    If you have to miss a performance due to the following reasons related to COVID, please call the Box Office at least two hours before your performance, and they will work with you to exchange your tickets into another performance or arrange for a refund. Otherwise, all ticket sales are final and there are no refunds. If San Francisco Opera has to cancel a performance for any reason, we will offer full refunds.

     

    • You or someone in your group has tested positive for COVID-19 during the 14-day period preceding the performance.

    • You or someone in your group is not feeling well and exhibiting symptoms consistent with COVID-19.

    • You or someone in your group feel you represent a serious transmission risk for reason such as you are caring for someone who has COVID-19.

  • Exchanges
    Can’t make your performance? Call the Box Office to exchange your tickets into another performance. Exchanges can be made up to 2 hours prior the performance. All exchanges are subject to availability and any price differential applies. If you are unable to exchange your tickets, call the Box Office at (415) 864-3330 at least one hours before the performance to return tickets for a tax-deductible donation. If you are unwell on the date of your performance and cannot attend, please call our Box Office to find out about your options.

  • Children
    All people entering the house must have a ticket, this includes infants and young children. When attending with children under 12, you must place your order through the Box Office for seating. Children must arrive with a Negative COVID PCR test taken within 3 days.

  • Donations
    Unable to use or exchange your tickets? Call the Box Office at (415) 864-3330 by 5pm the day of the performance to return tickets for a tax-deductible donation.

  • Lost Tickets
    Misplace your tickets? Call or visit the Box Office and we’ll gladly issue reprints. If you received these tickets as a gift, please have the purchaser call the Box Office so they can release the tickets to you.

  • Print-at-Home
    All tickets for early Fall performances at the War Memorial Opera House are available as print-at-home tickets or as mobile ticket. Tickets will be emailed beginning in August and will be sent one production at a time.  Your tickets and printing instructions will be emailed in a PDF attachment separate from your confirmation email. You can also show the barcode on the print-at-home PDF ticket on your phone if your screen is set to full brightness.

  • Late Seating
    In order to ensure all patrons have an enjoyable experience please arrive early, there is no late seating.

  • Ticket Prices and Fees
    An $18 handling fee is charged for every subscriptions order, after which future orders are fee free.  All single ticket orders have a $12 handling fee. Tickets prices are subject to change, for the best seating and prices order early. A $2 per-ticket facility fee is included in Balcony 1, 2 and 3 zones, all other zones include a $3 per ticket facility fee.

    Tickets must be purchased through an official San Francisco Opera ticket source (sfopera.com or San Francisco Opera Box Office) and are for personal use only and are not for resale; by completing a purchase, you agree to the terms and conditions in our ticketing policy and privacy policy. San Francisco Opera actively monitors all sales and has authority to cancel tickets we recognize as being bought for the purpose of resale.
    Tickets that are altered in any way, including but not limited to changing or removing the price, bar code, identifying numbers or any other information on the ticket, will be deemed invalid. Tickets sold by third parties for more than the face value of the ticket will not be honored.
    Buyers beware San Francisco Opera cannot guarantee authenticity of tickets obtained through unauthorized sources; admission cannot be guaranteed and the venue cannot contact you regarding time changes, show cancellations, etc. San Francisco Opera does not condone the unfair and misleading practices of ticket brokers who profit at the expense of true fans. Ticket orders found to be in violation of our reselling policies will be cancelled. Any known or suspected broker orders will be automatically cancelled. Will Call tickets may only be picked up by the original account-holder with valid photo ID on the day of performance ONLY. No exceptions.