Ticket Policy

Information regarding ticketing policies for the cancelled Summer 2020, Fall 2020, and Spring 2021 Seasons can be found here.

 

Thanks for taking the time to learn about our ticket policies. Our policies are here to make sure you have the most enjoyable experience possible at San Francisco Opera. 


If you have any questions or concerns, please don’t hesitate to call our Box Office at (415) 864-3330 or drop us a line at [email protected]. You can also refer to our FAQs for more details.

  • MARIN CENTER DRIVE-IN TICKET POLICIES

    Refunds
    Ticket sales are final and there are no refunds. Cast, programs, prices, and schedules are subject to change. If you can’t use your tickets, please consider exchanging, donating, or giving them to friends and family.

  • Exchanges for Drive-In Performances at Marin Center
    Can’t make your performance? Call the Box Office to exchange your tickets into another performance in the Fairgrounds lot for $25 per ticket or $5 per ticket for the Lagoon Park lot. Exchanges can be made up to 24 hours before the performance. All exchanges are subject to availability and any price differential applies. Exchanges within 24 hours of the performance are not allowed. If you are unable to exchange your tickets, call the Box Office at (415) 864-3330 at least two hours before the performance to return tickets for a tax-deductible donation. If you are unwell on the date of your performance and cannot attend, please call our Box Office to find out about your options.

  • Donations
    Unable to use or exchange your tickets? Call the Box Office at (415) 864-3330 by 5pm the day of the performance to return tickets for a tax-deductible donation.

  • Lost Tickets
    Misplace your tickets? Call or visit the Box Office and we’ll gladly issue reprints. If you received these tickets as a gift, please have the purchaser call the Box Office so they can release the tickets to you.

  • Print-at-Home
    All tickets for performances at the Marin Center drive-in are available as print-at-home tickets only. Your tickets and printing instructions will be emailed in a PDF attachment separate from your confirmation email within 10 minutes of your purchase. You can also show the barcode on the print-at-home PDF ticket on your phone if your screen is set to full brightness. San Francisco Opera Ushers will scan your tickets through your car window for safety reasons. If you need to roll down your window for scanning, please wear a mask.

  • Late Seating
    In order to ensure all patrons have an enjoyable experience please arrive early. Any late arrivals after the performance has begun will not be permitted into the event. Tickets are non-refundable or exchangeable.  

  • Ticket Prices and Fees
    A handling fee that is 5% of the total ticket purchase will be charged for all Marin drive-in orders. A $3 per-ticket facility fee is included in all tickets.
    Tickets must be purchased through an official San Francisco Opera ticket source (sfopera.com or San Francisco Opera Box Office) and are for personal use only and are not for resale; by completing a purchase, you agree to the terms and conditions in our ticketing policy and privacy policy. San Francisco Opera actively monitors all sales and has authority to cancel tickets we recognize as being bought for the purpose of resale.
    Tickets that are altered in any way, including but not limited to changing or removing the price, bar code, identifying numbers or any other information on the ticket, will be deemed invalid. Tickets sold by third parties for more than the face value of the ticket will not be honored.
    Buyers beware San Francisco Opera cannot guarantee authenticity of tickets obtained through unauthorized sources; admission cannot be guaranteed and the venue cannot contact you regarding time changes, show cancellations, etc. San Francisco Opera does not condone the unfair and misleading practices of ticket brokers who profit at the expense of true fans. Ticket orders found to be in violation of our reselling policies will be cancelled. Any known or suspected broker orders will be automatically cancelled. Will Call tickets may only be picked up by the original account-holder with valid photo ID on the day of performance ONLY. No exceptions.

     

    San Francisco Opera is committed to a very safe venue for its outdoor productions. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending our drive-in performances, you freely assume all risks, harm, injury, or illness related to exposure to COVID-19.