Subscription Ticket
Exchange Policy

Our subscribers enjoy unlimited exchanges and discounted or waived exchange fees. Benefits vary for each subscription series. Find your series below to learn about the specific exchange benefits. 

Exchanges are subject to availability and any additional ticket price differential will apply. 

Full and Half Series 

At the Time of Order: Full Series subscribers can exchange up to three performances per subscription, fee-free and can drop up to two performances; Half Series can exchange up to two performances per subscription, fee-free and can drop one performance. Early exchanges and drops must be requested at the time of the initial order in person at the Box Office or over the phone. 

During the Season: No-fee exchanges into a different performance date or opera when made at least 24 hours in advance.

Design your own Series 

During the Season: No-fee exchanges into a different performance date or opera when made at least 24 hours in advance.

OUT OF TOWN Series

During the Season: No-fee exchanges into a different performance date or opera when made at least 24 hours in advance. 

STUDENT/TEACHER SERIES

During the Season: No-fee exchanges into a different performance date or opera that is offered through the Student/Teacher subscription program. Exchanges into other performance dates that do not have the Student/Teacher subscriber discount, will be made only at regular subscription prices. Exchanges must be made at least 24 hours in advance.

For all subscriptions, when exchanging into a higher priced performance, any price differential will apply. When exchanging into a lower priced performance, you will receive a non-refundable credit to be used toward ticket purchases within the applicable mainstage season. Credit expires on July 3, 2020 for the 2019–20 Season and on May 16, 2021 for the 2020–21 Season. Any unused credit will be considered a ticket donation which is tax-deductible. Ticket donations do not apply toward membership benefits.  

How to Exchange

Call or visit the Box Office with your tickets in hand. We encourage you to exchange tickets at least 24 hours before the performance to avoid paying fees.

For day-of exchanges, make your exchange at least two hours before the original performance. After that time, the Box Office can only accept ticket donations. Exchange or donation requests received after the performance begins cannot be honored. 

We will do our best to accommodate all exchange requests, but please note exchanges are subject to availability and any additional ticket price differential will apply. Exchanges can only be made for another performance during the same season. If no alternative dates work for you, please consider returning your tickets for a tax-deductible donation by calling the Box Office.