Subscription Ticket
Exchange Policy

For the 2021-2022 season we are happy waive all exchange fees for our subscribers as we welcome you back in to the Opera House. Exchanges are subject to availability and any additional ticket price differential will apply. 

FULL and Mini series

Call the box office to exchange into a different performance date or opera at least two hours prior to your performance, after that time tickets can be donated for a tax-deduction.

STUDENT/TEACHER SERIES

Exchanges are limited to performance dates and operas that are offered through the Student/Teacher subscription program. Exchanges into other performance dates that do not have the Student/Teacher subscriber discount, will be made at the regular subscription prices. Exchanges must be made at least 2 hours in advance.

For all subscriptions, when exchanging into a higher priced performance, any price differential will apply. When exchanging into a lower priced performance, you will receive a non-refundable credit to be used toward ticket purchases within the applicable mainstage season. Credit expires on July 3, 2022. Any unused credit will be considered a ticket donation which is tax-deductible. Ticket donations do not apply toward membership benefits. 

How to Exchange

Call the Box Office at 415-864-3330 with your ticket information.

For day-of exchanges, make your exchange at least two hours before the original performance. After that time, the Box Office can only accept ticket donations. Exchange or donation requests received after the performance begins cannot be honored.

We will do our best to accommodate all exchange requests, but please note exchanges are subject to availability and any additional ticket price differential will apply. Exchanges can only be made for another performance during the same season. If no alternative dates work for you, please consider returning your tickets for a tax-deductible donation.