Development Associate

Patron Data Assistant

PURPOSE:  To assist the San Francisco Opera in maintaining accurate and up-to-date customer records in the CRM as well as data entry, data clean up, and supporting systems and processes as they relate to the CRM (Tessitura).

EDUCATION:

  • Bachelor’s degree from an accredited college or university (preferred) or equivalent work experience.  

EXPERIENCE:

  • Minimum two (2) years of experience in a comparable position.  Experience with a CRM (Tessitura preferred). 

PREREQUISITE SKILLS & REQUIREMENTS:

  • Excellent attention to detail.
  • Excellent, accurate typing skills.
  • Proficiency in Microsoft Office applications and database skills; Tessitura revenue management system highly preferred.
  • Demonstrated ability to learn new tools and technologies quickly and comprehensively.
  • Ability to work independently; prioritize tasks; exercise good judgment and initiative.
  • Excellent troubleshooting skills; must be able to communicate effectively with all levels of staff.
  • Must be able to set priorities; coordinate multiple projects simultaneously; meet firm deadlines.
  • Ability to thrive in a fast-paced, rapidly changing environment.
  • Able to communicate clearly and effectively, both orally and in writing.
  • Reliable daily attendance and punctuality.
  • Must perform the functions of the position in a safe manner. 

ESSENTIAL JOB FUNCTIONS:

  • Document and monitor data standards across the Company.
  • Create and maintain process documentation across multiple departments.
  • Maintain electronic and paper files related to Tessitura.
  • Assist in data entry and clean-up.
  • Support data integrity and data maintenance activities such as duplicate record management, data appends and defensive data audits.
  • Provide support as needed to Tessitura users who have complex data requirements.
  • Support Patron Data Specialist in data management, report requests, and developing systems which accurately capture, track, segment and report data in the most meaningful manner.

SECONDARY FUNCTIONS:

  • Assist as needed in training and educating staff on Tessitura use and reporting.
  • Keep data-entry and project requests and workflows moving and ‘clients/users’ updated and informed.
  • Assist with Tessitura upgrades and enhancements as appropriate.
  • Perform other job-related duties as assigned.

APPLICATION INSTRUCTIONS:
E-mail required job application, cover letter and résumé with salary requirements directly to employment@sfopera.com or fax to (415) 551-6297.  No phone calls please. San Francisco Opera only retains résumés that are sent in response to specific, posted job openings.

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.

SAN FRANCISCO OPERA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF

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