Chief Operating Officer

Chief Operating Officer



The Chief Operating Officer (COO) will work with the General Director on operationalizing the strategy and goals of the organization. The position is an intersection point between other leadership team members, ensuring that cross-departmental projects are progressing through the company. The COO will also oversee a number of senior roles, and will play a critical role in realizing new directions and new opportunities for the organization. 

EDUCATION:  Master’s degree from an accredited college or university preferred.


  • At least ten years of experience in senior roles in an artistic organization preferred.
  •  Experience with union negotiations preferred.
  •  Experience interacting with a broad array of departments preferred.


  • A commitment to the mission and vision of the San Francisco Opera;
  • An ability to hold confidence at the highest level, and build trust across all aspects of the company, internally and externally.
  • A working style defined by humility, situational sensitivity and integrity.
  • Incredible listening and communication skills.
  • Exemplary project management skills and an ability to juggle multiple simultaneous projects.
  • The ability to problem solve in situations that have multiple and competing perspectives; and the ability to sell a solution to stakeholders.
  • Knowledge of labor unions and collective bargaining agreements preferred;
  • An understanding of diversity, inclusion, and equity as core values and an ability to engage in a critical assessment of progress toward achieving and maintaining an inclusive culture in which diversity is valued and respected;
  • An ability to articulate, set, and achieve ambitious goals and objectives;
  • An ability to relate to internal and external stakeholders, donors and staff, Board members, and patrons with authenticity and authority;
  • An ability to collaborate, delegate, and prioritize work efforts with attention to detail;
  • An understanding of nonprofit accounting standards and practices;
  • Proficiency in Microsoft Office (Word, Excel, Outlook, and Power Point), donor databases and experience with Tessitura (preferred).


  • A strategic partner, confidant and project manager for the General Director, providing advice and guidance to the GD on all items including sensitive and confidential items.
  • Facilitating information flow and operational details between the General Director and members of the leadership team, building efficiency in the operation of the leadership team.
  • Mediating issues between the leadership team, working with all stakeholders to find resolutions.
  • Developing agendas for leadership team meetings
  • Directly managing a number of operational areas of the organization:
    • Music operations (including personnel and union issues related to the Orchestra, Chorus, and Dancer Corps)
    • Revenue Operations
    • Archives
  • Overseeing union negotiations with the Opera’s performing unions.
  • Working with other departments to prepare meeting and presentational materials for the General Director and Board.
  • Special projects and initiatives as designated by the General Director, e.g. co-commission contracts, etc.
  • Overseeing the out-year season calendar for the Opera.
  • A key partner in the development of company culture and company communication.
  • Acting as an emissary for the General Director, being present at important meetings when the General Director cannot be.
  • Track clear outcomes and decisions for company-wide projects, ensuring the resolution of open items across the company.
  • Developing cross-department metrics and dashboards to streamline decision making.
  • Being a place of neutrality in the company, and a thought partner for other members of the
  • leadership team, focused on building success for the whole company.
  • Developing systems and processes to help the General Director operationalize the strategy and vision of the company.
  • Creating decision making frameworks, analyzing options and presenting alternatives to the General Director.
  • Partnering with Human Resources on executive recruiting efforts for roles reporting to the General Director.
  • Other duties as assigned.

Application Instructions: E-mail required job application, cover letter and résumé, to [email protected] or fax to (415) 634-0203.  No phone calls please.  San Francisco Opera only retains résumés that are sent in response to specific, posted job openings.

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.


Office of the General Director Intern
Director of Music Operations