Chief Operating Officer

Human Resources Generalist


To provide human resources support for San Francisco Opera Association.  

EDUCATION:  Bachelor's degree or equivalent experience highly preferred.


  • 5 + years of human resources experience or 3 to 5 years of experience as an HRIS analyst in a related industry
  • Non-profit or arts organization experience preferred
  • Experience in documenting processes, as well as performing diagnostic audits


  • Proficiency in Microsoft Office applications
  • Proficiency with or the ability to quickly learn the organization’s HRIS
  • Ability to gather and interpret data, as well as improve HRIS processes
  • Ability to work independently; prioritize tasks; and exercise good judgment and initiative
  • Ability to manage multiple, competing priorities successfully
  • Ability to thrive in a fast-paced, rapidly changing environment
  • Outstanding interpersonal skills including the ability to interact with all staff in a professional, confidential and tactful manner
  • Strong analytical and problem-solving skills
  • Knowledge of federal, state, and local employment laws and regulations
  • Ability to communicate clearly and effectively, both orally and in writing
  • Must perform the functions of the position in a safe manner


  • Administer and recommend improvements to internal employee recordkeeping systems, including human resources database, computer software systems, and manual filing system
  • Ensures the efficient and timely transfer of data between the Human Resources and Payroll departments
  • Assists and makes recommendations in the development and implementation of personnel policies and procedures; maintains the employee handbook and the policies and procedures manual.
  • Participates and recommends departmental goals, objectives and systems
  •  Maintains company organization charts and the employee directory.
  • Administers employee benefits, including but not limited to: oversight of benefits website; change reporting; HCSO quarterly funding; monthly invoice reconciliation, auditing of payroll benefit flex plan deductions
  • Co-manages open enrollment
  •  Manages leaves of absences and workers’ compensation processes
  • Manages tracking and posting OSHA reporting.
  • Provides Director of HR and other members of management with various HR-related reports as necessary.
  • With the Director of Human Resources, ensures company compliance with federal, state, and local laws and regulations and reporting, including EEOC, ACA, & CMS
  • Assists in evaluating reports, decisions and results of departmental established goals.
  • Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.
  • Perform audits on HR processes and documents, including hiring, termination of service, and payroll administration, when required
  • Advises employees and management on standard HR policies and procedures
  • Builds effective working relationships with all employees


  • Maintains employment listings and administrative staff listing on Opera website
  • Reconciliation of departmental expenses and invoices for approval and submittal
  • Represents department as needed for company projects or committees
  • Performs ad hoc reporting
  • Designated back-up for HR Coordinator
  • Performs other job-related duties as assigned

Application Instructions: E-mail required job application, cover letter and résumé, to [email protected] or fax to (415) 634-0203.  No phone calls please.  San Francisco Opera only retains résumés that are sent in response to specific, posted job openings.

Vaccination policy: San Francisco Opera has implemented a mandatory COVID vaccination policy, which requires employees to be fully vaccinated against COVID to perform work for the company or have been approved for an accommodation based on disability or sincerely held religious belief.  Within 24 hours of accepting a conditional offer of employment with SF Opera, individuals must either submit proof of being fully vaccinated against COVID or submit to the human resources department a medical or religious exemption from the vaccination policy. If proof of vaccination is not provided and a request for an exemption is either not submitted in the time frame stated or not granted, the conditional offer of employment will be null and void by its own terms as the condition will not have been fulfilled.  Individuals receiving a conditional offer of employment from SF Opera will be provided the full text of the vaccination policy.

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.


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