Frequently Asked Questions

SPRING 2021 SEASON 

 

1. Why are you re-envisioning the spring 2021 season? 

Due to the ongoing effects of the pandemic, San Francisco Opera is finalizing alternative ways to present opera to our patrons. Our goal is to produce innovative, stirring opera experiences while protecting the health and safety of both our patrons and Company members. 

 

2Will performances be held at the War Memorial Opera House in the spring? 

Since the onset of the pandemic, health orders have banned large indoor gatherings, including traditional performances at the Opera House. We anticipate health orders will continue to changeThereforeno final determination has been made with respect to venues. We are working with our partners to ensure the health and safety of our patrons and Company members, which remains our top priority. 

 

3. What kind of productions are you considering? 

We can’t wait to share the details when we announce our plans on February 16, 2021. 

 

4I have tickets to the Spring 2021 SeasonWhat are my options? 

Please save the date for February 16, 2021, when we will announce new programming and share more details about how your spring tickets may be transferred.  At that time, you will also have the option to donate, apply your ticket balance to a gift certificate, or request a refund should you not want to transfer your tickets. 

 

5. I purchased parking for the Spring 2021 Season through San Francisco Opera for the Performing Arts Garage or UC Hastings Garage. What are my available options? 

If you purchased parking to accompany your subscription you may opt to donate your parking funds or request a refund. If you would like to donate or receive a refund now for those funds, you can call the Box Office at (415) 864-3330. Otherwise, we will begin processing requests after February 16, 2021. Please note this does not apply if you received complimentary parking as a Medallion Society member. 

Please note the Box Office will be closed for the winter holidays beginning Friday, December 18 at 2pm Pacific and returning on Monday, January 4, 2021 at 10am Pacific. 

  

6Who can I talk to if I have questions about my tickets, subscription, and/or donations? 

While the War Memorial Opera House remains closed, our dedicated Box Office team is working remotely and is available to assist patrons by phone at (415) 864-3330, Monday 10am–5pm and Tuesday–Saturday 10am–6pm. You may also email [email protected]. 

Please note the Box Office will be closed for the winter holidays beginning Friday, December 18 at 2pm Pacific and returning on Monday, January 4, 2021 at 10am Pacific. 

 

7Are you continuing to stream full opera productions online? 

Yes, Opera is ON! We will continue to stream thrilling opera performances during the month of January for free. We will be releasing three new titles in January, and subscribers and donors will continue to enjoy streaming on-demand after each opera’s public stream. Titles include: 

January 16–17: Romeo and Juliet 

January 23–24: Samson and Delilah  

January 30–31: La Traviata  

  

8When will the 202122 Season be announced? 

We anticipate announcing the season in the late spring of 2021.  

 

9. Are you cancelling The Barber of SevilleDer Zwerg, and A Celebration of Verdi & Wagner? 

The spring season will not be happening as currently scheduled and advertised.  We are excited to share the details of our revised programming on February 16, 2021. 

 

10. I bought a subscription after September 15, 2020 at which time you offered me a refund guarantee if anything changed. Will I receive a refund for my subscription order? 

Yes, we have refunded your subscription order in full to the original form of payment. Please allow up to 7 business days for processing. If you have any questions surrounding your tickets for the spring, our friendly Box Office is standing by to help you over the phone at (415) 864-3330.  

Please note the Box Office will be closed for the winter holidays beginning Friday, December 18 at 2pm Pacific and returning on Monday, January 4, 2021 at 10am Pacific. 

 

Please note the Box Office will be closed for the winter holidays beginning Friday, December 18 at 2pm Pacific and returning on Monday, January 4, 2021 at 10am Pacific.