Frequently Asked Questions

We are thrilled to welcome you back to the War Memorial Opera House for the 2024–25 Season! As you prepare for your visit, we encourage you to browse our frequently asked questions.

Have additional questions?
Call our friendly Box Office at (415) 864-3330.

• Who needs to have a ticket?

  Every person entering the house must have a ticket regardless of age. All infants and young children are required to have a ticket; we do not allow children to be seated in the laps of other guests.

• How will I receive my tickets?

  Tickets for the 2024–25 Season will be mailed in August 2024. Patrons may also access their tickets on their mobile device via the San Francisco Opera app.

• What is your refund policy?

  Cast, programs, prices, and schedules are subject to change. If you can’t use your tickets, please consider exchanging, donating, or giving them to friends and family.

  Please call the Box Office at least two hours before your performance, and they will work with you to exchange your tickets into another performance. If San Francisco Opera has to cancel a performance for any reason, we will offer full refunds.

  Otherwise, all ticket sales are final and there are no refunds.

• What is your exchange policy?

  Exchanges can be made up to 2 hours before the performance by calling the Box Office at (415) 864-3330. All exchanges are subject to availability and any price differential may apply when exchanging into alternate dates.
  
  Exchanges within 2 hours of the performance are not allowed. If you are unable to exchange your tickets within two hours of the performance, call the Box Office at (415) 864-3330 before the performance begins to return tickets for a tax-deductible donation.

• Who can I talk to if I have more questions?

  Our dedicated Box Office team is available to assist patrons by phone at (415) 864-3330, Monday 10am–5pm and Tuesday–Saturday 10am–6pm. You may also email patronservices@sfopera.com. To donate by phone, call (415) 565-3212.    

• Can I buy tickets at the Box Office window?

  Yes, you can buy tickets at the Box Office Window at the hours below. You can also order online or over the phone at (415) 864-3330.

  
  Box Office Window Hours:
  Mon 10am–5pm
  Tue–Sat 10am–6pm
  On performance days the window is open from 10am through 1st intermission
  
  Box Office Phone Hours:
  Mon 10am–5pm
  Tue–Fri 10am–6pm
  Sat 10am–6pm

• Will there be a rush ticket program this season?

  Yes.  We are offering rush tickets. Please visit sfopera.com/rush  for updates on when rush tickets become available.

• Will there be BRAVO! tix this season?

  Yes!  When available, information about this offering can be found here.

• Will there be Standing Room tickets this season?

  Standing Room tickets will be sold for mainstage opera performances in the War Memorial Opera House. Standing tickets are $10. Sold day of performance only, starting at 10am. Cash only. Limit 2 per person.

• How do I join a walking group?

  Civic Center Ambassadors wearing orange jackets will be leading a walking group to the Civic Center and UC Law SF (formerly UC Hastings) garages. They will be on the north side of the main entrance steps on Van Ness holding a sign. Walking groups leave 15 minutes after the conclusion of each performance.

• Visitor Guidelines: Health and Safety

  San Francisco Opera’s highest priority is keeping its audience members, employees, and artists safe. The protocols have been devised in close collaboration with UCSF doctors, headed by epidemiologist Dr. George Rutherford. Adjustments will be made to our visitor guidelines as we continue to work with our UCSF medical team. Please check here for updates.

• What performances have OperaVision?

  OperaVision, HD video projection screens featured in the Balcony level for the first three performances of each production.