Subscriber Exchange Benefits

If you are unable to use your tickets to a particular performance, you may exchange them for tickets to another performance. All ticket exchanges are subject to availability; any additional ticket price differential will apply.

EARLY Exchanges
  • At the time of initial order, Full Series subscribers may arrange early exchanges for up to three performances per subscription.
  • At the time of initial order, Half Series subscribers may arrange early exchanges for up to two performances per subscription.
Early exchanges are available at the time of initial order, by phone or in person; not available by mail or online.

GENERAL EXCHANGES

General exchanges for the 2015–16 season are available beginning in June 2015.
  • There is no fee for subscriber exchanges into another performance of the same opera made at least 24 hours in advance.
  • Full and Half Series subscribers may exchange into a different opera with no fee at least 24 hours in advance.
  • Mini, Out of Town, Summer Trio and Design Your Own Series subscribers may exchange into a different opera for $10 per ticket (compared to $25 per ticket for non-subscribers).
  • Student and Teacher Series subscriptions are subject to additional restrictions; please click here for additional information.
  • Subscribers may exchange tickets over the phone (please have your tickets in hand).
  • If there are no alternative performance dates that work for you, please consider returning your tickets as a donation. You may donate your tickets by calling the Box Office; an acknowledgment will be mailed to you for a tax deduction.
  • A $10 per-ticket fee is charged for subscriber exchanges made on the day of the performance (discounted for subscribers from the $25 per-ticket for non-subscribers). Exchanges must be finalized 2 hours prior to curtain; after that time the Box Office can accept ticket donations but can no longer accommodate exchanges.

How to Exchange

Exchange tickets at least 24 hours prior to the performance; there is a $10 per-ticket fee for day-of exchanges up to two hours prior to the performance for all subscribers* (all exchanges are subject to availability).

  • Call (415) 864-3330 (please have the tickets in hand).
  • Visit the Box Office in person with your tickets.
Exchange or donation requests received after the performance begins cannot be honored.

Box Office Hours
Monday 10am–5pm
Tuesday–Friday 10am–6pm
Saturday 10am–6pm (phones only)

*We are happy to accept a donation of your tickets during the two hours prior to a performance.