Print at Home Tickets

How to print your tickets

When you purchase tickets online, you have the option for your ticket(s) to be delivered to you via email. Simply choose the Print at Home delivery method and follow the prompts to complete your purchase. Then follow the instructions below to print your tickets.

Read our ticketing policy.

If you choose the Print at Home delivery method, your tickets(s) will be sent to you via the email associated with your sfopera.com login on your patron account. You will be able to change and confirm the address when purchasing tickets. Make sure that you have provided us with a valid email address and that your email account can accept emails and PDF attachments from webtickets@sfopera.com. Some email settings will put mail from unknown users–or mail with attachments–in bulk/suspect/spam folders. Be sure to check there first if you do not receive an email response from us within an hour.

It may take up to 10 minutes to receive your Print at Home Ticket email depending on various factors such as website traffic and time of day. The email will have an Adobe Acrobat PDF file containing your ticket(s) as an attachment. Save this file to your computer.

If you do not already have Adobe Acrobat Reader installed on your computer, you can download it here:

 


Tips to achieve best print quality:

 

  • The PDF file dimensions are 8.5 x 11 portrait orientation. Please make sure that your printer is configured appropriately, that there is enough ink and that the correct paper size is loaded to ensure the entire ticket is printed.
  • Please only use white, non-glossy paper to print San Francisco Opera Print at Home tickets.
  • If you are using an inkjet printer, please make sure the ink is completely dry before handling the paper. Smudging the unique barcode will render your ticket un-scannable and you will be required to visit the Box Office upon your arrival to have your ticket(s) reprinted.
  • Inkjet or laser printer with resolution of at least 300 dpi should provide acceptable print quality.

 

Note for Apple Macintosh Users:

 

  • There is a known problem with Apple's Preview application incorrectly rendering barcodes, therefore you will need to view and print the PDF file using the Adobe Acrobat Reader available here:

    Get Adobe Reader

 

The benefits of printing your tickets on your computer:

 

  1. Receive your tickets right away; no waiting in will-call lines or for mail delivery.
  2. Print the tickets at your convenience.
  3. You will receive one PDF that will contain all of the tickets purchased in your order.

 

Ticket Sample:

 

     Click to enlarge

 

Caring for your Print at Home ticket:

The ticket that comes out of your printer is a valid ticket. Make sure to keep it in a safe place and protect it just as you would any other ticket! Photocopying your ticket(s) will render them invalid and you will be required to obtain a reprinted replacement ticket from the Box Office. Please do not fold the ticket along the bar code as doing so may render the bar code and the ticket unusable. Please do not allow your ticket to become wet as doing so might smudge the bar code and render the bar code and ticket unusable.

If you are disconnected or experience other problems:

Please contact the Box Office at (415) 864-3330
Box Office Hours: Monday 10am–5pm, Tuesday–Friday 10am–6pm; during performance season also Saturday, 10am–6pm

If you have not received your tickets via email:

Make sure that your email account can accept emails and PDF attachments from webtickets@sfopera.com. Some email settings will put mail from unknown users—or mail with attachments—in bulk/suspect/spam folders. Be sure to check there first if you do not receive your emails within an hour.

Please contact the Box Office at (415) 864-3330
Box Office Hours: Monday 10am–5pm, Tuesday–Friday 10am–6pm; during performance season also Saturday, 10am–6pm