Administration
Job Title: Senior Individual Giving Officer
Job Sub Title: Full-time, Exempt
Job Description:
PURPOSE:  To develop Individual Giving strategies and provide professional management of individual donors, primarily focusing on patrons who give or have the potential to give between $3,000 and $25,000.  
 
REQUIREMENTS:
§ Bachelor’s degree from an accredited college or university
    (preferred) or equivalent work experience
§ Minimum five (5) years’ experience in nonprofit development,
    sales or customer service
§ Knowledge of principles and practices of fundraising and
    ticketing and patron services
§ Knowledge of performing arts and/or the operatic art form
§ Proven success in managing portfolios of 75 to 100 patrons
    and demonstrated achievement in providing superior service
    and producing excellent financial results from patrons
§ Proficient with Microsoft Office products and database
    navigation
§ Tessitura revenue management system experience highly
    preferred
§ Proven track record of identifying, cultivating and soliciting
    gifts from donors
§ Exemplary diplomacy, problem-solving and teamwork skills
§ Must be able to set priorities; coordinate multiple projects
    simultaneously, meet firm deadlines
§ Ability to communicate effectively both orally and in writing
    and convey complicated procedures clearly and succinctly
§ Establish working relationships and interact effectively with
    a wide range of people internally and externally
§ Ability to work effectively with volunteer leadership and senior
    staff, involving them, as appropriate, in the cultivation and
    solicitation process for individual donors
§ Ability to take initiative and work independently
§ Must maintain a high level of confidentiality
§ Capacity to attend evening and weekend Opera events in
    the Bay area
§ Must perform the functions of the position in a safe manner

ESSENTIAL JOB FUNCTIONS:
§ Manages a portfolio of individual donors giving primarily between
    $3,000 - $25,000 annually with the purpose of upgrading donors
    to higher levels, including creating strategies for identification,
    qualification, cultivation, solicitation, and stewardship
§ Works with all areas of Development to support a major-gifts
    campaign, which includes multi-year strategies for annual gifts,
    signature projects and endowment needs
§ Provides a high level of donor cultivation, solicitation and
    stewardship
§ Partners with staff, volunteer leadership and appropriate
    resources as needed to meet department objectives
§ Manages special fundraising projects to assist in securing new
    and increased gifts and for stewarding donors to higher gift
    levels
§ Actively participates in the moves management practice
§ Meets ambitious portfolio revenue goals 

SECONDARY FUNCTIONS:
§ Collaborates with research and direct marketing initiatives
     to identify new prospects for Medallion Society, designated
     giving and planned giving
§ Provides donor services to patrons, resolving complaints
    and problems via phone/correspondence.
§ Hosts donors at various events and functions
§ Maintains accurate and up-to-date records of donor contacts
    and ongoing communications with current and potential donors
§ Partners with Leadership Giving and Special Events staff to
    facilitate events and cultivation opportunities
§ Provides stewardship and benefits; ensures donors are
    recognized and acknowledged properly
§ Performs other job-related duties as assigned


APPLICATION INSTRUCTIONS:
E-mail required cover letter and résumé with salary requirements directly to employment@sfopera.com
or fax to (415) 551-6297.  No phone calls please.  
San Francisco Opera only retains résumés that are sent in response to specific, posted job openings.

Qualified applicants with arrest and conviction records will be considered for this position
in accordance with the San Francisco Fair Chance Ordinance.
 
SAN FRANCISCO OPERA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY OF STAFF